Frequently Asked Questions
So, who are exactly are you guys?
We're a nonprofit! Outgiven is a software service provided by Aprann. Aprann is a registered 501(c)3 that has a passion for bringing technology to those who need it most. We created Outgiven as a platform to help you connect others to your nonprofit's amazing work through relational fundraising.
Revenue from Outgiven goes towards supporting Aprann's programs in technology enablement, such as equipping computer labs and bringing computer science education resources to Haiti! Learn more about us at https://www.aprann.org.
Does my organization qualify?
We partner with U.S. based 501(c)3 organizations have a strong and established mission around education, skills training, or job creation.
What about identity protection for minors?
We require that sponsorship types that involve minors are configured as masked profiles. This means that the public profile will display blurred out images and de-identified information. Sponsors will get to see the unlocked information.
What will I need to get started?
We have a brief form for you to fill out to collect some basic info and confirm that your organization meets the eligibility requirements to use the platform. Once submitted, we will setup your environment and kick off a 30 day free trial so that you can set things up and test it out.
When you set up your account, you’ll provide a credit card number and a bank account. Aprann will charge the credit card to cover your monthly subscription fee, and proceeds from sponsorships and donations will be deposited into your bank account.
How does pricing work?
In addition to your monthly subscription, there are two types of transaction based fees:
Application fee - this fee starts at 2.25%. Contact us for options on fees for high volume situations.
Payment processing fees - These fees are collected by our payment provider and set at a reduced non-profit rate of 2.2% for most cases. There are exceptions for international cards and currency conversion.
Your general donation form will only incur a 0.25% application fee.
Can I use my own payment provider?
No, you will need to use Outgiven as your payment gateway. We partner with Stripe for seamless payment integration and are not configured to use external payment sources.
What about payment security?
Outgiven is a PCI compliant payment gateway through it's partnership with Stripe. We never see or directly handle or store payment information, but rather it is routed through secure channels directly to Stripe. Stripe is a PCI Service Provider Level 1. To learn more about payment security, please visit https://stripe.com/docs/security/stripe.
How do payouts work?
We parner with Stripe to provide a built in payment gateway. As part of the initial setup, you will securely link your organization bank account. Payouts will be directly deposited to your account on a weekly basis.